EvokeEHR FAQs
EvokeEHR Frequently Asked Questions (FAQs).
- I’ve forgotten my login credentials. How can I get logged in?
- I am getting an unauthorized message when I log in. How can I get access?
- I’m not seeing patients in EvokeEHR. How can I access them?
- What should I do if I see duplicate patient charts?
- Why am I unable to sign a note as a provider?
- Why is my note not generating encounters?
- How can I view documents for a patient?
- How can I upload a document for a patient?
- Can I upload documents that are not PDFs?
- Why am I unable to see documents for my patient?
- How can I access DrFirst?
- Why is the DrFirst window not appearing when I click the Rx icon?
- What should I do if I am missing functionality in DrFirst?
- Why are labs coming into the unassigned electronic lab queue?
- What should I do if I am not seeing labs for one or more of my centers?
- One of the labs I was expecting was not delivered. What should I do?
- How can I submit an order for a patient?
- What should I do when I have an invalid order that was submitted?
- How can I submit claims in EvokeEHR?
- How can I submit referrals in EvokeEHR?
- What should I do when I can’t find the specialist I need for a referral?
- Why can I not find a provider in the PCP section of Referrals and Encounters (RAE) module?
- How can I add an appointment to the schedule?
- How can I delete an appointment from the schedule?
- How can I update the status of an appointment?
- What should I do when I don’t see one of my providers on the schedule?
- How can I view the balance for my patients?
- Can I void a charge or payment?
- How can I add a new insurance record to my patient?
- Can I update insurance records if they are incorrect?