How do I review a support ticket I've submitted?

1. Click your name located at the top right of the Help Center page,

2. Click the Requests option from the dropdown,

3. Review your submitted requests within the My requests tab,

• Subject
• ID
• Created
• Last activity
• Status

4. Search requests via the search bar or select a Status from the dropdown filter: Any, Open, Awaiting your reply, or Solved,

5. Click the hyperlinked subject title to view/open the ticket information:

• Original submission
• Requester
• Created date and time
• Last activity
• ID
• Organization
• Status
• Product
• Conversation thread
  
  

6. Click Add to conversation to open a text box,

7. Add emails as a CC to receive ticket updates, and/or add any additional information, attachments, or screenshots, to the conversation,

8. Click the Submit button. 

Click here for instructions on how to submit a new support ticket.